Installation Engineer

To provide technical installation, servicing and solution support expertise to our customers in relation to all HRS solutions, always delivering to a consistently high standard and achieving high customer satisfaction and feedback.

Key Accountabilities & Responsibilities

Hardware

  • Subject matter expert in the installation of all MSite products
  • Modify / change all hardware configurations to include PC, access control boards, system related peripheral devices
  • Recommend upgrades to existing technical architecture and site processes

Software

  • Develop a comprehensive understanding of the platform on which HRS systems rest, e.g. Windows 7 / 8. Including the ability to interrogate networks, services, running applications and system diagnostics with the platform
  • Generate Issues logs and feedback customer requests the appropriate HRS team, following each visit
  • Understanding of web based user interfaces and 3G / Wireless communications

Physical Installation and Support

  • Assist On Boarding Team with organising stock and preparing outbound equipment/components for each project.
  • Install and commission HRS solutions on customer sites
  • Work with 3rd parties to integrate HRS solutions/systems
  • Ensure that the Work Package via Field Aware is followed and the appropriate documentation is completed and signed off by the relevant parties and passed to the relevant HRS team
  • Ensure all on-site work is carried out in a professional and timely manner and to the standards required by HRS
  • Recommend improvements where appropriate to installation procedures and ways of working
  • Adhere to all Health & Safety standards without exception, raising any issues or incidents promptly and promoting a culture of safety

Training

  • Provide comprehensive training to all solution super users using the training materials provided, including the use of How To.
  • Provide the On Boarding Team with practical feedback which allows training material to be continuously updated to meet user requirements.

Administration

  • Complete a ‘job report’ for each site visited – for review with Senior Engineer
  • Ensure thorough commissioning documentation of configured items, whether it be hardware components or parameters within a fixed peripheral.
  • Ensure all stock items are fully documented, with serial numbers, and details of the intended location are recorded
  • Generate/create any relevant installation related documentation.

Miscellaneous

  • Ensure vehicle maintained to appropriate standard at all times
  • Maintain vehicle stock levels at all times
  • Adhere to all internal administration processes/ procedures and their respective timelines
  • Identify and address personal and professional development needs, and show commitment to continued learning
  • Champion the company’s vision and values and contribute to the development of the culture and identity

The right person

Qualification

Essential:
  • 5 GCSE’s – C or above (including Maths and English)
  • HNC/HND – electrical /electronic related discipline
  • NVQ level 3 – engineering related discipline
  • City & Guilds/ONC – engineering related discipline
  • Full clean UK driving license
Desirable:
  • City & Guilds (or similar) – In domestic level electrical installations
  • City & Guilds 17th Edn Wiring Regulations
  • CSCS accreditation
  • Intermediate knowledge of electronic principles

Experience

Essential:
At least 5 years’ experience in one or more of the following areas:
  • Access Control installation
  • Electrical Control systems
  • CCTV System installation
  • Fire Detection system installation
Previous experience of:
  • Low voltage electronics and electromechanical switching components
  • Configuration and use of Windows 7 / 8 & Microsoft Office products
  • Standard network topology and data communication principles (e.g. 3G / Wireless Communications / IP Addresses)
Desirabled
  • Previous delivery of customer training
  • Knowledge of programmable logic controllers / logic circuits
  • System design (Access Control / CCTV)

Personal Attributes

  • Excellent communication skills when liaising with colleagues and customers
  • Self-motivated with a positive and enthusiastic personality
  • Friendly, professional and patient approach
  • Professional appearance
  • Excellent work ethic relating to timekeeping, attendance and attitude.
  • Take real pride in all work
  • Strong MS Office skills
  • Demonstrable passion and enthusiasm for the implementation of technology
  • Location: London and Surrounding Areas
  • Salary: Competitive
  • Start date: ASAP

Rewards

We offer a variety of rewards and benefits including:

  • Generous holiday allowance
  • Childcare voucher scheme
  • Flexible working arrangements
  • Eye care scheme
  • Free parking
  • Part subsidised gym membership
  • Part subsidised social events
  • Generous group personal pension scheme
  • Enhanced Maternity, Paternity and Adoption leave...

...and much more.

Equality, Diversity & Wellbeing

We are committed to building a diverse workplace and it’s an essential part of the way we do business. AT HRS everyone’s voice is heard and it is important to us that everyone can learn from each other. We believe that building understanding, respect and appreciation for each other contributes to our success.
As an Investor in People, the health and wellbeing of our team is really important to us and we want people to be as passionate about their lives as they are about work.

Sounds like the job for you?

If you think it does, we'd love to hear from you.

Apply now
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